COVID SAFE POLICY
All of us have been affected by the coronavirus (COVID-19) pandemic and it was with great sadness that the original Government guidelines meant we were unable to provide face to face workshops or groups in order to keep people safe. I would like to take this opportunity to thank you for your patience with this change.
One of the benefits of lockdown was time for us all to reassess. I took the time to review my services and learn about the different options available to facilitate intentional use of creativity for wellbeing - at a time when it was more crucial than ever. Our Creative Well now offers remote support through craft and wellbeing kits to help organisations support their service users.
As the guidance from the government evolved, I was able to create a safe way of working to deliver face to face workshops and groups. However, this is dependent on all of us taking on personal responsibilities during sessions these include:
We will ask participants:
questions necessary to ensure people are safe to attend. Currently, these are as advised:
Have you had a fever or symptoms of a cough/ flu-like symptoms within the last 14 days?
Have you had any respiratory illness such as a cough or difficulty breathing in the last 14 days?
Have you or any household member had any contact with a known COVID-19 patient in the last 14 days?
Have you in the last 14 days had a new loss of your smell and/ or taste?
request participants use the hand sanitiser, hand-washing facilities, pairs of gloves and masks provided during sessions.
Participants to bring as few belongings as possible with them
To maintain social distancing rules when entering, during and leaving the session.
Obtain a COVID 19 Risk Assessment from the venue and share with Our Creative Well , a minimum of 1 week before the training is due to take place.
Ensure that participants are well prepared with expectations for the session regarding social distancing and cleanliness
A risk assessment to Our Creative Well a minimum of one week before the workshop. If the venue does not comply and a representative of Our Creative Well arrives and finds the venue non-compliant with the agreed risk assessment. Our Creative Well reserves the right to cancel the workshop on the day at your expense.
A track and trace register.
Room sizes sufficient to allow for current rules on social distancing.
Trained staff setting up meeting rooms safely.
Adequate cleaning of training rooms and toilets, particularly points in a room/area or items that are the most frequently touched.
Safe areas for preparation and service of meals and refreshments (where required).
Signage reminders about social distancing and rules on safety.
Places for participant’s personal belongings to be stored safely. .
Soap, hot water and hand sanitisers (over 67% alcohol content), single-use hand towels in the toilets.
A safe arrival and departure protocol that allows participants to socially distance and avoid each other and other groups or individuals in the building.
A one-way system of movement in buildings wherever possible.
Sanitisers (over 67% alcohol content) in the meeting room for equipment, furniture, touchpoints and hands.
Our Responsibilities and Commitments
Our Creative Well will:
Ensure the safety of materials, laminates and handouts.
Supply participant the necessary equipment to complete the craft activities agreed.
Use PPE (facemask and/or face shields) during the session within the guidelines and as they feel appropriate, i.e. if there is a need to be closer than 2 metres.
Check with the assembled group to make sure they are happy for the facilitator to be unmasked unless circulating the room.
Regularly sanitise their hands.
Include restrictions and reassurances in the joining instructions to help ease any anxiety.
Re-iterate the safety requirements at the beginning of the session and at break times.
Agree with the client how to include people who are social distancing or feel uncomfortable attending face to face sessions.
Plan activities so that participants keep 1-2 metres apart.
Ensure the equipment that the facilitator uses is hygienically treated before bringing into the venue.
If I or anyone linked to Our Creative Well or anyone in our household feels unwell and there is any chance that they have symptoms of Covid 19, we reserve the right to cancel any face to face training up until the day it is due to take place. We will rebook at the earliest convenience.
We will continue to take advice from the Government and the NHS regarding safe practice and will amend as necessary. We are happy to receive feedback about ways of improving our Covid Safety Policy.
WEBSITE PRIVACY NOTICE
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.ourcreativewell.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.
Emma Worthington is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Full name of legal entity: Emma Worthington trading as ‘Our Creative Well’
Email address: firstname.lastname@example.org
Postal address: PO Box 10871, Nottingham, NG2 9WN
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at email@example.com
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths,details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at firstname.lastname@example.org. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
[Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.]
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences] OR [by following the opt-out links on any marketing message sent to you or] OR by emailing us at email@example.com at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Service providers who provide delivery and postal services.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are
not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
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Cookies are used by nearly all websites and do not harm your system.
We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site.
Cookies are either:
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Cookies can also be categorised as follows:
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We use only first party cookies on this website.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
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